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8:00 am Chair’s Opening Remarks
Upskilling Staff
8:10 am Developing Integrated Training Programs to Build & Maintain Technical Skillsets of All Staff
Synopsis
- Setting up organizational structures with training responsibilities
- Developing effective strategies for real-time, on-the-job training in light of time constraints and project demands
- Developing engaging and digestible educational content for less experienced staff joining the firm
8:50 am Panel: Uncovering Innovative Approaches to Build Technical Constructability Knowledge Across Your Firm
Synopsis
- Investing time in exposing emerging professionals to construction best practice and job site environments to enhance awareness of constructability challenges
- Building a comprehensive, easily-accessible quality training resource so that employees always have the guidance they need to ensure constructability
- Facilitating communication between design and construction teams to ensure a smooth translation from concept to execution, and further reinforce technical upskilling
9:30 am Establishing Mentorship Programs to Accelerate the Upskilling of Emerging Talent
Synopsis
- Equipping experienced architects with the necessary skills to become effective mentors
- Mitigating the loss of organic learning opportunities due to a move to hybrid working environments
- Ensuring less experienced staff advocate for their own growth rather than relying solely on formal training programs
10:10 am Morning Refreshments
10:50 am Case Study: Building a Network of Easily Accessible Subject Matter Experts (SMEs) to Provide Technical Support Despite Limited Quality Resources
Synopsis
- Discussing the value of a network of SMEs and how these individuals can be elevated as resources across your organization
- Working with SMEs to better translate a broad focus on quality into discipline-specific standards within multidisciplinary companies
- Establishing the best organizational structure for SMEs to maintain accessibility for project teams
Cross-Stakeholder Quality Management
11:30 am Audience Discussion: Improving Upfront Communication With Clients to Clearly Define Quality Goals & Guarantee Design Outputs Are Aligned With Their Vision
Synopsis
- Educating clients about the importance of setting realistic expectations regarding timelines, fees, and project scope, given required QA/QC processes
- Working with your client to identify priorities, and agree upon the right definable features of work and hold points in the project to meet their expectations
- Advocating for decisive design choices and navigating difficult conversations when dealing with unexpected client constraints
12:10 pm Lunch Break
1:10 pm Integrating Quality Efforts With Contractors During the Design Phase to Reduce Duplication of Efforts
Synopsis
- Establishing the division of work between designer and contractor upfront to ensure seamless and coordinated execution of design elements
- Navigating more iterative design processes with contractors to satisfy the client’s vision
- Creating transparent, collaborative engagement between contractors and the design team with regards to quality issues
- Addressing the legal challenges arising from delegated design models, especially when delegated scopes don’t fulfil clients’ original expectations
1:50 pm Working With Contractors to Ensure Quality & Constructability of Design Documentation
Synopsis
- Underlining the value of establishing a collaborative constructability review process
- Walking through the process of conducting an effective constructability review: Who participates and how should the session run?
- Fostering collaboration to resolve constructability issues as early as possible
- Exploring solutions for efficient cost allocation and management of design platform software licensing to enhance communication and collaboration across the entire project
Looking to the Future
2:30 pm Panel: Exploring the Future of Quality Management in Design to Stay Ahead of the Curve in 2024 & Beyond
Synopsis
- Redefining the meaning of Quality in architecture, considering client satisfaction and varied client requirements
- Cultivating a culture of continuous improvement within staff and processes
- Adapting quality management systems in more collaborative contracting environments
- Forecasting how evolving technology will continue to support quality management in the future