8:30 am Chair’s Opening Remarks
Improving Knowledge-Sharing
8:40 am Creating a Centralized Repository for Quality Processes to Provide Employees with Readily Available Guidelines to Follow
Synopsis
- Consolidating building codes, regulations, and company specific management plans so employees can easily find the correct guidelines they need to comply with
- Using technology to distribute project specific resources so everyone has what they need at their fingertips
- Providing training on how to get the most out of the repository so employees can quickly maximize its usage
9:20 am Audience Discussion: Creating a Quality Training Program for Architects to Improve Constructability
Synopsis
- Developing a training program which equips all employees with the knowledge they need to deliver high-quality products
- Building a comprehensive, easily accessible quality training resource so employees always have training materials available
- Establishing an effective mentor system to manage inexperienced architects in their quality training needs
10:00 am Morning Refreshments
Optimizing Continuous Improvement
10:30 am Case Study: Tracking the Success of Quality Initiatives to Understand All Your Program’s Benefits
Synopsis
- Uncovering the leading indicators of quality to effectively track quality initiatives
- Revealing the most effective method to collect data on how your program is performing
- Understanding how to measure success across different projects to ensure the contextual success of a project isn’t lost in standardized collection of data
- Motivating your team to work to the best quality even when working remotely
11:10 am Panel: Sharing Lessons Learned with Your Organization to Assist the Development of Your Quality Program
Synopsis
- Fostering a culture of sharing mistakes and working collaboratively to fix them to highlight and combat areas that need improvement
- Establishing regular firmwide education on lessons learned to ensure employees are up to date on developments to the program
- Capturing and circulating best practices to reinforce adoption and proliferation throughout the organization
11:50 am Case Study: Embracing Continuous Improvement Initiatives to Maximize Transformative Change
Synopsis
- Setting up post-project debriefings between stakeholders to determine areas of improvement for your program
- Devising feedback loops and action plans from areas of improvement to enhance future projects
- Creating a database of ‘lessons learned’ case studies for employees to go to when confronted with unknown scenarios that have previously been resolved
12:30 pm Lunch Break
The Future of Design Quality
1:30 pm Panel: Understanding What Quality Means from the Perspective of Different Project Stakeholders to Work More Cohesively Together
Synopsis
- Discussing what quality means to different stakeholders
- Understanding where there are potential misalignments between designers’ and contractors’ QA/QC overarching priorities
- Spotlighting the negative impact of change orders, and how improved collaboration with owners mitigates disruption
2:10 pm Audience Discussion: Understanding the Industry-Wide Direction of Design Quality Management Initiatives to Prepare for Future Development of Your Program
Synopsis
- Establishing open lines of communication with clients regarding quality, as opposed to functioning on a contract negotiation basis
- Understanding how an increase in collaborative project delivery could affect quality management and what this means for the evolution of your program
- Discussing how design software and technology can advance design quality management