8:30 am Chair’s Opening Remarks

Improving Knowledge-Sharing

8:40 am Creating a Centralized Repository for Quality Processes to Provide Employees with Readily Available Guidelines to Follow


  • Consolidating building codes, regulations, and company specific management plans so employees can easily find the correct guidelines they need to comply with
  • Using technology to distribute project specific resources so everyone has what they need at their fingertips
  • Providing training on how to get the most out of the repository so employees can quickly maximize its usage

9:20 am Audience Discussion: Creating a Quality Training Program for Architects to Improve Constructability


  • Developing a training program which equips all employees with the knowledge they need to deliver high-quality products
  • Building a comprehensive, easily accessible quality training resource so employees always have training materials available
  • Establishing an effective mentor system to manage inexperienced architects in their quality training needs

10:00 am Morning Refreshments

Optimizing Continuous Improvement

10:30 am Case Study: Tracking the Success of Quality Initiatives to Understand All Your Program’s Benefits


  • Uncovering the leading indicators of quality to effectively track quality initiatives
  • Revealing the most effective method to collect data on how your program is performing
  • Understanding how to measure success across different projects to ensure the contextual success of a project isn’t lost in standardized collection of data
  • Motivating your team to work to the best quality even when working remotely

11:10 am Panel: Sharing Lessons Learned with Your Organization to Assist the Development of Your Quality Program


  • Fostering a culture of sharing mistakes and working collaboratively to fix them to highlight and combat areas that need improvement
  • Establishing regular firmwide education on lessons learned to ensure employees are up to date on developments to the program
  • Capturing and circulating best practices to reinforce adoption and proliferation throughout the organization

11:50 am Case Study: Embracing Continuous Improvement Initiatives to Maximize Transformative Change


  • Setting up post-project debriefings between stakeholders to determine areas of improvement for your program
  • Devising feedback loops and action plans from areas of improvement to enhance future projects
  • Creating a database of ‘lessons learned’ case studies for employees to go to when confronted with unknown scenarios that have previously been resolved

12:30 pm Lunch Break

The Future of Design Quality

1:30 pm Panel: Understanding What Quality Means from the Perspective of Different Project Stakeholders to Work More Cohesively Together

  • Brendan Corcoran Senior Design Manager, Gray Architects and Engineers
  • John Powell Associate Director - Engineering Design & Construction Quality Management, Regeneron Pharmaceuticals Inc
  • Sue Klawans Board Member, CQEC, & Consultant, CQEC
  • Bart Butler Quality Director, Nabholz Corp
  • Bill Vandrovec Director - Quality Assurance, Kitchell


  • Discussing what quality means to different stakeholders
  • Understanding where there are potential misalignments between designers’ and contractors’ QA/QC overarching priorities
  • Spotlighting the negative impact of change orders, and how improved collaboration with owners mitigates disruption

2:10 pm Audience Discussion: Understanding the Industry-Wide Direction of Design Quality Management Initiatives to Prepare for Future Development of Your Program


  • Establishing open lines of communication with clients regarding quality, as opposed to functioning on a contract negotiation basis
  • Understanding how an increase in collaborative project delivery could affect quality management and what this means for the evolution of your program
  • Discussing how design software and technology can advance design quality management

2:50 pm Chair’s Closing Remarks

3:00 pm End of Conference